Shipping Policy

Order processing

Every order is dispatched within 1–2 days of being placed. You will receive an order confirmation by email straight away, and a second email with your tracking link as soon as your parcel leaves our warehouse.

Delivery times

Delivery currently takes 14–21 business days from dispatch. Our pillow recently went viral and demand is far higher than usual, so parcels are taking a little longer than we would like. We are working with our fulfilment partners to bring this down and will update this page when times improve.

Business days are Monday to Friday and do not include public holidays.

Shipping cost

Tracked shipping is free on every order. There is no minimum spend.

Where we ship

We ship to every country available at checkout. If your country is not listed there, we cannot deliver to it yet.

Tracking your order

Your tracking link is sent by email once your order is dispatched. Tracking can take a few days to show its first update. If you cannot find the email, check your spam folder or contact us and we will resend it.

Customs, duties and taxes

Depending on your country, your parcel may be subject to import duties or taxes charged by your local customs office. Where these apply, they are the responsibility of the customer.

Wrong or incomplete addresses

Please double-check your address at checkout. If you notice a mistake, email us as soon as possible. We can only change an address before the order has been dispatched. We are not able to refund orders delivered to an address that was entered incorrectly.

Late or missing parcels

If your order has not arrived 30 business days after dispatch, or tracking shows it as delivered and you have not received it, contact us. We will investigate with the carrier and send a replacement or issue a refund.

Questions

Email us at Brummagecarlos@gmail.com with your order number and we will help.